If you are experiencing issues with log in, or receiving an error message when attempting to log in, please first ensure that your password is correct.
You can check this by attempting to log in to our MekaCentral webpage - https://app.mekamon.com
If you are successful in logging in here, please ensure you are not logged into your account on any other devices. If you are, simply log out of them and attempt to log in again on your new device.
If you are unsuccessful in logging into our MekaCentral webpage, please first choose the option to 'Recover' your password. This will allow you to reset your password via an email link, please do this as soon as you receive the email in your inbox as there may be a time limit on the validity of your link.
If you are still unable to log into the app, and you have reset your password and ensured there are no other devices running your account, please get in touch with us as email@example.com and we can delve into this issue in more depth for you.